AirAsia Recovery Options For Travellers Amidst Covid-19 Outbreak

AirAsia Recovery Options For Travellers Amidst Covid-19 Outbreak

Find out how you can change your flight, retain the value of your fare or obtain a full refund.

Several countries in AirAsia’s flight network have been imposing restrictions across multiple jurisdictions as the outbreak continues to loom. If your travel plans are affected by the restrictions or cancellations, fret not as the leading low-cost carrier has a set of AirAsia Recovery Options to ensure that affected travellers will be well-taken care of. 

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A comprehensive list of service recovery option categories related to Covid-19 have been dispensed to aid in the process. Affected guests will be eligible to either of the three provisions according to the set of circumstances – which AirAsia has put together with consideration to assuage their distress during this difficult time,

  1. Move flight: One-time flight change to a new travel date on the same route within 90 calendar days from the original flight date without additional cost, subject to seat availability; OR

  2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 365 calendar days from the issuance date for your travel with AirAsia. The actual travel dates can be after the expiry date as long as our flight schedule is out; OR

  3. Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking.

You can refer to the Covid-19 Refund Request Guide to ascertain which category you should select when applying for a refund and the steps to raise your service recovery option request with AVA.

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Apart from the AirAsia Recovery Options, you can also avail yourself to the range of customer support platforms the low-cost carrier has in place – namely through AVA ( a digital assistant), Facebook, Twitter and its call centres if you require further assistance. AirAsia strives to resolve the issue expeditiously with its team of dedicated, determined and patient staff.

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Ifah Sakinah
Ifah Sakinah

Sakinah has a discerning palate and an innate desire to satisfy her inner curiosity. While she hasn't been everywhere, it's definitely on her list.


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