SudhikshaRobot concierges, automated room service, and hyper-personalised itineraries are shaping the next generation of hospitality. Artificial intelligence is changing the way we travel by making hotel stays smoother, more intuitive, and far more personalised. From robots that take over time-consuming tasks to systems that anticipate your needs before you even express them, AI is creating a new era of comfort and convenience.
Also read: Meet azgoXplore: Your New AI Travel Bestie for Stress-Free Travels
Below are four hotels around the world that show how technology can elevate the travel experience in 2025:
1. Experience robotic convenience at M Social Singapore
Image credit: Millenium Hotels and Resorts
M Social Singapore leads the way in the city with AURA, a friendly service robot that delivers towels, toiletries, and amenities directly to your room. AURA uses sensors to navigate the hotel independently and even communicates politely when she arrives at your door. This service removes the need to call the front desk or wait for staff, making everyday requests much quicker.
The hotel has also experimented with robotic culinary support in other properties, allowing guests to enjoy consistently prepared dishes created with precision and speed. The combination of robotics and warm service gives travellers a stay that feels modern yet welcoming.
2. Step into a stay run by robots at Henn-na Hotel, Nagasaki, Japan
Image credit: The Asahi Shimbun
At Nagasaki’s Huis Ten Bosch theme park, Henn-na Hotel offers one of Japan’s most surreal yet captivating stays: a property staffed by robots, including a bow-tied velociraptor welcoming guests at reception. Check-in is handled through facial recognition, luggage is whisked away by a robotic arm, and an in-room assistant called Chu-ri-chan manages your lights, alarms, and weather updates.
While human staff remain behind the scenes to keep everything running smoothly, the hotel’s playful blend of automation and imagination delivers a stay that feels both futuristic and wonderfully quirky. This is truly an only-in-Japan experience.
3. Converse with a chatbot concierge at The Cosmopolitan, Las Vegas
Image credit: The Cosmopolitan Las Vegas official website
The Cosmopolitan, Las Vegas, offers a notable example of AI used to enhance guest service: the resort introduced Rose, an AI-powered chatbot concierge that guests can message 24/7. The service can be accessed simply by texting “Hi Rose”.
Rose uses natural-language processing to answer questions, make simple requests, and offer local recommendations, and the property has leaned into a playful, branded personality for the bot to match the hotel’s voice. This is a practical illustration of how large urban resorts are using conversational AI to supplement human staff and streamline routine guest interactions.
4. Futuristic comfort is delivered to your doorstep at YOTEL
Image credit: YOTEL official website
YOTEL is a tech-forward hotel brand that blends compact, design-led rooms with automation and self-service technology. Many YOTEL properties offer app-based check-in and digital “SmartKeys,” self-service kiosks, and efficient layouts designed for short-stay urban travellers.
A visible piece of automation at several YOTEL sites is YOBOT, an automated luggage-storage system or a robotic arm behind glass that stores and retrieves bags. Notable YOTEL locations include Singapore, New York, Tokyo, and Geneva Lake. This demonstrates how the brand combines practical tech solutions with city-centre convenience.
Five ways AI-assisted abodes are the future of hospitality
Image credit: peshkov via Canva Pro
1. Streamline Arrival with Robot Concierges: Robot concierges handle check-in support, luggage, and deliveries quickly and accurately, making your arrival smooth and stress-free.
2. Create tailored itineraries with intelligent planning: AI planning tools analyse your interests and real-time conditions to suggest personalised activities, saving you time and effort.
3. Adjust your room automatically for comfort: Smart rooms learn your lighting, temperature, and ambience preferences so everything is set perfectly before you enter.
4. Communicate easily with multilingual AI assistance: AI chat systems and robots offer instant responses in multiple languages, helping you request services and navigate the hotel with ease.
5. Anticipate needs through predictive service: AI systems track patterns in your behaviour and preferences to anticipate what you may need next, from minibar items to ideal housekeeping times, making the stay feel thoughtful and effortless.
Also read: Your Guide to Planning a Vacation With ChatGPT
Travel’s next chapter is wired in
AI is steadily reshaping what comfort means in modern hospitality, turning once ordinary stays into experiences that feel smoother and more intuitive. By taking over repetitive tasks, reducing waiting times, and personalising every touchpoint, AI allows travellers to enjoy a sense of ease that was once hard to achieve on the road. As these innovations continue to evolve, hotels are not just keeping up with the future, they are redefining it, offering guests a stay that feels thoughtfully crafted from start to finish.
