Darren YeohAfter an exhilarating round of voting, the verdict is in! Presenting the winners of the TripZilla Excellence Awards 2025!
Marking its 11th edition, the esteemed TripZilla Excellence Awards continues to honour travel brands that deliver exceptional experiences and help advance the industry. As Southeast Asia’s leading online travel platform, reaching over 20 million travellers each month, TripZilla believes in the power of authentic endorsements, and we are thrilled to unveil the standout winners this year!
This year’s awards witnessed their biggest turnout yet, with more nominations than ever and a record level of engagement. Over 80 winners across multiple categories have been recognised for their unwavering dedication, ingenuity, and influence on the travel landscape.
The TripZilla Excellence Awards 2025 welcomed several first-time winners, such as Borneo Wildlife Cruise, Singapore Oceanarium, Metrobank Travel Platinum Visa, and Pandaw River Cruises, among many other deserving winners. Noteworthy repeat winners this year included the likes of ASA Holidays, Etiqa Insurance, and Science Centre Singapore.
The Awards this year saw the introduction of several new award categories, with Busan bagging the inaugural Best City Destination Award, and Singapore Cable Car being crowned the first winner of the Best Scenic Attraction Award.
Over in the hotels sector, there was cause for celebration for lyf Bugis Singapore as they took home the award for Best New Hotel (Singapore) while Savoy Hotel Boracay was voted as the winner in the Best for Staycations category in the Philippines.
Without further ado, here are your winners of TripZilla Excellence Awards 2025:
Travel Agencies
| CATEGORY | AWARD WINNERS |
| Best for China | Super Travels Pte Ltd |
| Best for Europe | EU Holidays Pte Ltd |
| Best for Exotic Tours | EU Holidays Pte Ltd |
| Best for Japan | EU Holidays Pte Ltd |
| Best for Korea | Nam Ho Travel Services Pte Ltd |
| Best for Malaysia | WTS Travel & Tours Pte Ltd |
| Best for New Zealand | Chan Brothers Travel |
| Best for Taiwan | WTS Travel & Tours Pte Ltd |
| Best for USA | L.G.E Travel Pte Ltd |
| Best for Vietnam | Nam Ho Travel Services Pte Ltd |
| Best for Celebrity Tours | ASA Holidays |
| Most Innovative Tour Product | ASA Holidays |
Online Travel Services
Singapore
| CATEGORY | AWARD WINNERS |
| Best Customer Service (Insurance) | HL Assurance Pte Ltd |
| Best Customer Service (Marketplace) | Expedia |
| Best Global Roaming Services | AIRSIM / AIRSIMe |
| Best Online Buying Experience (Insurance) | HL Assurance Pte Ltd |
| Best Online Travel Agency | Expedia |
| Best Travel App | Expedia |
| Best Travel Claims Experience | Etiqa Insurance Pte Ltd |
| Best Travel Credit Card | Maybank Horizon Visa Signature Card |
| Best Travel Insurance (Annual) | HL Assurance Pte Ltd |
| Best Travel Insurance (Single Trip) | Etiqa Insurance Pte Ltd |
| Best Travel Wallet | Revolut |
| Most Popular Travel Insurance Company | Etiqa Insurance Pte Ltd |
| Traveller’s Favourite Multi-Currency Account | DBS Multi-Currency Account |
The Philippines
| CATEGORY | AWARD WINNERS |
| Best Customer Service (Insurance) | Chubb Travel Insurance |
| Best Global Roaming Services | DiTO eSIM |
| Best Online Travel Agency | Agoda |
| Best Travel App | Klook |
| Best Travel Credit Card | Metrobank Travel Platinum Visa |
| Best Travel Insurance (Single Trip) | AXA Smart Traveller |
| Best Travel Wallet | GCash |
Activities & Attractions
Singapore
| CATEGORY | AWARD WINNERS |
| Best Animal Encounter | Singapore Zoo |
| Best Attraction for Adrenaline Junkies | Mega Adventure |
| Best Destination | Gardens by The Bay |
| Best Family Attraction | Science Centre Singapore |
| Best New Attraction | Singapore Oceanarium |
| Most Popular Attraction for Children | KidsSTOP™ |
| Best Scenic Attraction | Singapore Cable Car – SkyOrb Cabins |
| Best Iconic Experience | Singapore Cable Car – SkyOrb Cabins |
Malaysia
| CATEGORY | AWARD WINNERS |
| Best Animal Encounter | Borneo Wildlife Cruise |
| Best Attraction for Adrenaline Junkies | Skyline Luge Kuala Lumpur |
| Best Family Attraction | Zoo Negara |
| Most Popular Attraction for Children | KidZania Kuala Lumpur |
Hotels
Singapore
| CATEGORY | AWARD WINNERS |
| Best Budget Hotel Chain | ibis budget |
| Best Business Hotel | Grand Copthorne Waterfront Hotel Singapore |
| Best Co-Living Hotel | lyf Funan Singapore |
| Best for Families | Hilton Singapore Orchard |
| Best for Staycations | Citadines Rochor Singapore |
| Best Luxury Hotel | Ascott Orchard Singapore |
| Best New Hotel | lyf Bugis Singapore |
| Best Serviced Residence | Citadines Raffles Place |
| Sustainability Leader of the Year | lyf one-north Singapore |
The Philippines
| CATEGORY | AWARD WINNERS |
| Best Budget Hotel | Hue Hotels Boracay |
| Best Business Hotel | bai Hotel Cebu |
| Best for Families | Belmont Hotel Boracay |
| Best for Staycations | Savoy Hotel Boracay |
| Best Luxury Hotel | Amanpulo |
| Best New Hotel | South Palms Resort & Spa Panglao |
| Best Serviced Residence | Joy-Nostalg Hotel and Suite Manila |
| Sustainability Leader of The Year | Admiral Hotel Manila |
Regional
| CATEGORY | AWARD WINNERS |
| Best Hotel Rewards | Millennium Hotels and Resorts |
| Best Integrated Resorts | Resorts World Sentosa |
Cruises
| CATEGORY | AWARD WINNERS |
| Best Cruise Amenities | Discovery Princess |
| Best Cruise Ship | Ovation of the Seas |
| Best Suites at Sea | Genting Dream |
| Best Family Cruise | Ovation of the Seas |
| Best Luxury River Cruise | Pandaw River Cruises |
| Best Wildlife River Cruise | Borneo Wildlife Cruise |
Destinations
| CATEGORY | AWARD WINNERS |
| Best Adventure Destination | Sarawak |
| Best City Destination | Busan |
| Best Culinary Destination | Australia |
| Best Culinary Destination (Muslim-Friendly) | Kobe City |
| Best Dive Destination | The Philippines |
| Best Music Event Destination | Sarawak – Rainforest World Music Festival |
| Best Muslim-Friendly Destination | Hong Kong |
| Best Nature Destination | Sarawak |
| Best Retirement Destination | The Philippines |
| Destination of the Year | The Philippines |
| Best Nature & Wildlife Conservation Destination | Sabah |
| Sustainability Leader of the Year | Tourism Promotions Board Philippines |
The Awards honour these organisations for their excellence, commitment, and strong industry presence, acknowledging them as trailblazers that set the standard for others to follow. Learn more about these outstanding winners HERE!
