Darren YeohFinally, the results are in! Here are the winners of this year’s TripZilla Excellence Awards!
Now in its 9th year, the prestigious TripZilla Excellence Awards honours the finest travel brands for delivering the most brilliant experiences and propelling the industry to greater heights. As the leading online travel media in Southeast Asia that reaches more than 20 million travellers every month, TripZilla recognises the value of authentic endorsements and we are proud to share the list of exemplary winners this year.
This year, more than a hundred outstanding travel brands were nominated for an award, the largest edition yet! After an intensive round of voting on the TripZilla.com platform, over 50 trailblazers were presented with this highly coveted accolade.
Several first-time winners, namely Pelago by Singapore Airlines, Ascott Orchard Singapore, and Saudi Travel Authority, have made their way into the TripZilla Excellence Awards 2023 while noteworthy repeat winners like Ascott Star Rewards (ASR), DBS Altitude Card, and EU Holidays have once again made the list.
Without further ado, here are your winners of TripZilla Excellence Awards 2023:
1. Travel Agencies
Image credit: Espen Prenzyna
| CATEGORY | AWARD WINNERS |
| Best for Australia | UOB Travel |
| Best for China | EU Holidays Pte Ltd |
| Best for Europe | EU Holidays Pte Ltd |
| Best for Exotic Tours | Travel with Webuy |
| Best for Japan | EU Holidays Pte Ltd |
| Best for Korea | Nam Ho Travel Services Pte Ltd |
| Best for Malaysia | WTS Travel & Tours Pte Ltd |
| Best for Taiwan | ASA Holidays |
| Best for USA | Chan Brothers Travel |
| Best for Vietnam | Nam Ho Travel Services Pte Ltd |
| Best Coach Operator | Transtar Travel |
| Most Innovative Tour Product | Trafalgar |
2. Online Travel Services
Image credit: John Schnobrich
| CATEGORY | AWARD WINNERS |
| Best Customer Service (Insurance) | HL Assurance Pte Ltd |
| Best Global Roaming Services | Jetpac Global |
| Best Online Buying Experience (Insurance) | Etiqa Insurance Pte Ltd |
| Best Online Buying Experience (Marketplace) | The Travel Insider by UOB |
| Best Online Travel Agency | Pelago by Singapore Airlines |
| Best Travel Credit Card | DBS Altitude Card |
| Best Travel Insurance (Annual) | Etiqa Insurance Pte Ltd |
| Best Travel Insurance (Single Trip) | HL Assurance Pte Ltd |
| Best Travel Wallet | Instarem |
| Best Vacation Rental | Airbnb |
| Most Popular Travel Insurance Company | Etiqa Insurance Pte Ltd |
3. Activities & Attractions
Image credit: mikhailsabela via Canva Pro
Singapore
| CATEGORY | AWARD WINNERS |
| Best Animal Encounter | River Wonders |
| Best Attraction for Adrenaline Junkies | Skypark by AJ Hackett |
| Best Family Attraction | Science Centre Singapore |
| Best Indoor Activity | Rink @ Punggol East |
| Best New Attraction | The Palawan @ Sentosa |
| Best Theme Attraction | SuperPark Singapore |
| Most Popular Attraction for Children | KidsSTOP™ |
Malaysia
| CATEGORY | AWARD WINNERS |
| Best Animal Encounter | The Bentong Farm Sdn Bhd |
| Best Attraction for Adrenaline Junkies | Jump Street Asia |
| Best Family Attraction | Sunway Lagoon Sdn Bhd |
| Best Indoor Activity | SuperPark Malaysia |
| Best New Attraction | Malaysia Heritage Studios |
| Best Theme Attraction | Wetland Studios Putrajaya |
| Most Popular Attraction for Children | Dinosaur Encounter Zoo Teruntum |
4. Hotels
Image credit: Wang Xi
| CATEGORY | AWARD WINNERS |
| Best Hotel Rewards | Ascott Star Rewards (ASR) |
Singapore
| CATEGORY | AWARD WINNERS |
| Best Budget Hotel | Hotel 81 |
| Best for Staycations | Dusit Thani Laguna Singapore |
| Best Luxury Hotel | Ascott Orchard Singapore |
| Best New Hotel | COMO Metropolitan Singapore |
Malaysia
| CATEGORY | AWARD WINNERS |
| Best Budget Hotel | Holiday Inn Express |
| Best for Staycations | Sunway Lost World Water Park Sdn Bhd |
| Best Luxury Hotel | The Danna Langkawi |
| Best New Hotel | Courtyard by Marriott Melaka |
5. Cruises
Image credit: ben o’bro
| CATEGORY | AWARD WINNERS |
| Best Cruise Amenities | Diamond Princess, Princess Cruises |
| Best Cruise Ship | Spectrum of the Seas, Royal Caribbean |
| Best Family Cruise | Genting Dream, Resorts World Cruises |
| Best Luxury River Cruise | Uniworld Boutique River Cruise |
6. Destination marketing organisations
Image credit: NEOM
| CATEGORY | AWARD WINNERS |
| Best Diversity and Inclusion Destination | Tourism Authority of Thailand |
| Destination of the Year | Tourism Promotions Board Philippines |
| Sustainability leader of the year (Asia) | Tourism Promotions Board Philippines |
| Sustainability leader of the year (Middle East) | Saudi Tourism Authority |
The Awards celebrate the popularity, achievement, and dedication of these organisations and endorse them as market leaders that set the benchmark to which all others aspire. To find out more about these winning companies, click HERE.
