The TripZilla Excellence Awards 2019: Winners

The TripZilla Excellence Awards 2019: Winners

After an extensive online poll from our well-travelled audience, we’re excited to finally unveil the winners of the annual prestigious TripZilla Excellence Awards!

It’s been an exciting year for travel – no doubt thanks to the key players in the travel industry who are constantly pushing the envelope in redefining the travel experience for travellers in 2019.

This is precisely why we organise the TripZilla Excellence Awards each year, to honour the finest travel companies that deliver the most stellar experiences and propel the industry to greater heights. Following an intensive online voting poll carried out on TripZilla’s platforms from 7 to 25 October, we are excited to announce the winners today!

In its 5th-year running, this awards edition presented accolades to over 50 trailblazing travel brands. This includes all-new categories such as Best Co-Living Hotel and Best MultiCurrency Account, reflecting game-changing new trends in travel today.

First-time winners who made it to the honour roll include DBS Altitude Card, YouTrip and Sunway Lagoon Theme Park, clinching titles for Best Travel Credit Card, Best Travel Wallet and Best Theme Attraction (Malaysia) respectively. There are also several familiar names on the list such as Sentosa, Princess Cruises, EU Holidays Pte Ltd and HL Assurance, affirming their reputation for excellence in the industry.

Here are the winners that captured our travellers’ hearts this 2019!

Online Travel Services

Best Online Travel Agency Brand Expedia
Best Vacation Rental HomeAway
Best Online Buying Experience (Marketplace) DBS Travel Marketplace
Best Travel App Ready to Travel Pte Ltd
Best Global Roaming SIM Card AIRSIM
Best Travel WiFi Ready to Travel Pte Ltd
Most Popular Travel Insurance Company AIG
Best Travel Insurance (Single Trip) HL Assurance
Best Travel Insurance (Annual) HL Assurance
Best Online Buying Experience (Insurance) HL Assurance
Travellers’ Favourite Multi-Currency Account DBS Multi-Currency Account
Best Travel Credit Card DBS Altitude Card
Best Travel Wallet YouTrip

Travel Agencies

Best for Australia Jetabout Holidays
Best for China CTC Travel
Best for Europe EU Holidays Pte Ltd
Best for Exotic Asia EU Asia Holidays Pte Ltd
Best for Exotic Tours EU Holidays Pte Ltd
Best for Japan JTB Singapore
Best for Korea Chan Brothers Travel
Best for Maldives The Lazing Wanderer
Best for New Zealand ASA Holidays
Best for USA EU Holidays Pte Ltd
Most Innovative Tour Product EU Holidays Pte Ltd


Best Cruise Entertainment Royal Carribean International
Best Cruise Line Princess Cruises
Best Family Cruise Costa Crociere Pte Ltd
Best Suites at Sea Genting Dream


Activities & Attractions (Singapore)

Best Animal Encounter Night Safari
Best Attraction for Adrenaline Junkies AJ Hackett Sentosa
Best Destination (Singapore) Sentosa
Best Family Attraction Trick Eye Museum Singapore
Best Theme Attraction Universal Studios Singapore


Activities & Attractions (Malaysia)

Best Animal Encounter Aquaria KLCC
Best Attraction for Adrenaline Junkies Escape Theme Park Penang
Best Destination (Malaysia) Resort World Genting
Best Family Attraction Legoland Malaysia Theme Park
Best Theme Attraction Sunway Lagoon Theme Park


Hotels (Singapore)

Best Eco-Resort Oasia Hotel Downtown
Best for Families Village Hotel Sentosa
Best Romantic Getaway The Vagabond Club
Best Serviced Residence Ascott Orchard Singapore
Best Luxury Hotel Pan Pacific Singapore
Best Co-Living Hotel lyf Funan Singapore
Best for Staycation W Singapore – Sentosa Cove


Hotels (Malaysia)

Best Eco-Resort Gayana Eco Resort
Best for Families Hard Rock Hotel Desaru Coast
Best Romantic Getaway Four Seasons Resort Langkawi
Best Serviced Residence Pullman Kuala Lumpur
Best Luxury Hotel Ritz-Carlton Kuala Lumpur
Best for Staycation Dorsett Putrajaya

Hotels (Philippines)

Best Eco-Resort Inaladelan Island Resort
Best for Families Hotel H20
Best Romantic Resort Club Paradise Palawan
Best Serviced Residence Ascott Makati
Best Luxury Hotel Discovery Shores Boracay

This has been a timely celebration of the brands that have made their mark in the industry this year. As we enter a new decade, here’s to more exciting and inspiring travels. Our heartfelt congratulations once again to our winners for their titles!

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TripZilla inspires travel with guides, tips and stories by our community of travellers in and around Southeast Asia.


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